Policies

POLICY

All custom orders will require a 50% non refundable deposit to ensure your date needed is secured, with remaining amount owing due 2 weeks before your date needed.

Due to the customised nature of our products, we require minimum 2 weeks notice for all custom orders. This allows time for design and approval before printing. So please book well in advance to ensure availability.

If your event is within 2 weeks and we have availability to accommodate you, amount owing will need to be paid in full with a rush fee which will be applied and is determined by the size of order.

PLEASE PROVIDE DATE NEEDED, NOT DATE OF EVENT as we are not responsible if your items do not arrive on time for your event.

DESIGN, PROOF & APPROVAL POLICY

When submitting your design elements, please be specific in how you would like your design. All inspirational photos and examples are welcome.

Once design is completed, we send you a mock up for approval prior to printing. Once approval has been given, no further changes can be made to the design.

RETURNS POLICY

Due to the nature of custom order items, we do not accept returns.

DAMAGED ITEMS

While we do our best to ensure your order is delivered in excellent condition, we do not take responsibility for damaged items during shipping. Any damage claims will need to be made with the shipping carrier.

We use Australia Post as our shipping carrier.

REFUNDS & CANCELLATION POLICY

Due to the nature of customised items we do not provide refunds for change of mind, however, if notice of 2 weeks or more is given we may issue a credit to be used at a later date.

SHIPPING POLICY

We are not responsible for damages to items during shipping. Any damage claims will need to be made with the shipping carrier.

We use Australia Post as our shipping carrier.

To ensure your order arrives before your event date, please provide a date needed and we will endeavour to get your order to you well in advance.

If you are based in the Brisbane Region and would like to pick up/collect your order, please let us know.